Privacy Policy

info 1. Overview

Frandovik Power Pilates ("we," "our," or "us") operates a Pilates studio located at 3 Stonequarry Way, Carnes Hill NSW 2171, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are committed to complying with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

storage 2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information You Provide

Information Automatically Collected

• Website Usage Data: IP address, browser type, pages visited, time spent on pages
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General location information for service delivery
• Communication Records: Records of communications with our staff

settings 3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Providing Pilates classes and related services
• Managing your membership and bookings
• Processing payments and managing billing
• Communicating about classes, schedules, and studio updates

Service Improvement

• Analyzing usage patterns to improve our services
• Developing new programs and offerings
• Ensuring website functionality and security
• Conducting customer satisfaction surveys

Legal and Safety

• Ensuring safety during physical activities
• Complying with legal obligations
• Protecting our rights and property
• Responding to legal requests

share 4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email communication services
• Booking and scheduling systems
• Accounting and legal services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of our business, staff, or clients
• Investigate potential violations of our terms of service
• Respond to emergency situations

shield 5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for data transmission
• Secure servers with regular security updates
• Firewall protection and intrusion detection
• Regular security audits and monitoring
• Access controls and authentication systems

Administrative Safeguards

• Staff training on privacy and security practices
• Limited access to personal information on a need-to-know basis
• Regular review of security policies and procedures
• Incident response procedures

Physical Safeguards

• Secure storage of physical records
• Controlled access to facilities
• Secure disposal of sensitive documents

account_circle 6. Your Rights

Under Australian privacy law and GDPR (where applicable), you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

cookie 7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

schedule 8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Members: Information retained during membership and for 7 years after termination for legal and tax purposes
• Website Users: Non-essential data deleted after 3 years of inactivity
• Marketing Information: Retained until you opt out or for 2 years after last engagement
• Legal Records: Retained as required by applicable laws

When information is no longer needed, we securely delete or anonymize it according to our data destruction procedures.

public 9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Codes of conduct

We only work with providers who demonstrate adequate data protection standards.

child_care 10. Information About Minors

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent.

For participants under 18, we require:

• Parental or guardian consent
• Emergency contact information
• Any relevant information for safe participation

update 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will notify you by email or prominent website notice
• Your continued use of our services constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

contact_support 12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: