Terms of Use

These terms govern your use of Frandovik Power Pilates services, facilities, and website.

update Last Updated: July 30, 2025

list Table of Contents

assignment Important Agreement Notice

By using our services, booking classes, or accessing our facilities, you agree to be bound by these Terms of Use. Please read them carefully.

Continue Reading Terms

check_circle 1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Frandovik Power Pilates ("we," "us," "our," or "Company"), a business operating in New South Wales, Australia.

By accessing our website, using our services, registering for classes, or entering our facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

info Important Notice

If you do not agree with any part of these Terms, you must not use our services or access our facilities. Your continued use constitutes acceptance of any updated Terms.

book 2. Definitions

For the purposes of these Terms, the following definitions apply:

  • "Services" means all Pilates classes, training sessions, consultations, and related services provided by us
  • "Facilities" means our studio located at 3 Stonequarry Way, Carnes Hill NSW 2171, Australia
  • "Member" means any person who has registered for our services or holds a membership
  • "Website" means our website at frandovik.shop and any related digital platforms
  • "Equipment" means all Pilates equipment, apparatus, and tools provided for use during sessions
  • "Instructor" means certified Pilates professionals employed or contracted by us

fitness_center 3. Our Services

We provide comprehensive Pilates training services including:

group Group Classes

Structured Pilates sessions for multiple participants using professional equipment

person Private Sessions

One-on-one personalized training with certified instructors

groups Semi-Private Classes

Small group sessions for 2-4 participants with focused attention

assignment Assessments

Initial fitness evaluations and progress assessments

school Workshops

Special training sessions and educational workshops

calendar_today Membership Programs

Various membership options with different access levels

schedule Service Availability

Services are subject to instructor availability, facility capacity, and operational schedules. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.

card_membership 4. Membership and Registration

To use our services, you must:

Registration Requirements

  • Be at least 16 years of age (parental consent required for 16-17 year olds)
  • Provide accurate and complete registration information
  • Complete required forms including liability waiver
  • Disclose any physical limitations or conditions
  • Maintain current contact and emergency information

Account Responsibilities

  • Keep login credentials confidential
  • Notify us immediately of unauthorized account use
  • Update personal information when changes occur
  • Use only your own membership benefits

warning Account Security

You are responsible for all activities that occur under your account. We are not liable for any loss or damage from unauthorized account use due to your failure to maintain account security.

payment 5. Payment Terms

credit_card Payment Structure

Service Type Payment Terms Refund Policy
Single Classes Payment due at booking 24-hour cancellation policy
Class Packages Full payment upfront Pro-rated refunds available
Monthly Memberships Automatic monthly billing 30-day notice required
Private Sessions Payment due at booking 48-hour cancellation policy

Payment Methods

  • Credit and debit cards (Visa, MasterCard, American Express)
  • Direct bank transfer
  • Cash payments (in-person only)
  • Digital payment platforms (PayPal, Apple Pay, Google Pay)

Billing Policies

  • All prices are in Australian Dollars (AUD) and include GST where applicable
  • Membership fees are charged in advance on the same date each month
  • Failed payments may result in service suspension
  • Additional fees may apply for payment processing or failed payments
  • Price changes require 30 days advance notice

assignment_ind 6. User Responsibilities

As a user of our services, you agree to:

Conduct and Behavior

  • Treat staff, instructors, and other clients with respect and courtesy
  • Follow all facility rules and instructor guidance
  • Arrive on time for scheduled sessions
  • Wear appropriate workout attire and footwear
  • Maintain personal hygiene standards
  • Use equipment properly and responsibly

Prohibited Activities

  • Using facilities under the influence of alcohol or controlled substances
  • Bringing unauthorized guests without prior approval
  • Recording, photographing, or livestreaming without explicit permission
  • Engaging in disruptive, inappropriate, or aggressive behavior
  • Using facilities for commercial purposes without written consent
  • Bringing food, beverages (except water), or personal equipment without approval

policy Enforcement

Violation of these responsibilities may result in warnings, suspension, or termination of membership without refund. We reserve the right to refuse service to anyone at our discretion.

health_and_safety 7. Safety and Waivers

Your safety is our priority, but physical exercise involves inherent risks.

Assumption of Risk

By participating in our services, you acknowledge and assume the risks associated with physical exercise, including but not limited to:

  • Muscle strains, sprains, or other soft tissue injuries
  • Equipment-related injuries
  • Cardiovascular events
  • Exacerbation of pre-existing conditions
  • Accidents involving other participants

Waiver and Release

You hereby waive, release, and discharge Frandovik Power Pilates, its owners, employees, instructors, and affiliates from any and all claims, liabilities, or damages arising from your participation in our services, except where prohibited by law.

Fitness to Participate

  • You represent that you are physically capable of participating
  • You must disclose any conditions that may affect your ability to exercise safely
  • We may require clearance for participation
  • You agree to stop activity if you experience pain, discomfort, or distress

local_hospital Emergency Procedures

In case of injury or emergency, we will provide reasonable first aid and contact emergency services if necessary. You consent to emergency assistance and agree to be responsible for any associated costs.

domain 8. Facility Use Rules

Access and Security

  • Access is restricted to registered members during operational hours
  • No access outside of scheduled class times without supervision
  • Security cameras operate throughout the facility for safety
  • Lost or damaged access cards incur replacement fees

Equipment Usage

  • Equipment use is limited to supervised sessions only
  • Report any equipment damage or malfunction immediately
  • Clean equipment after use with provided sanitizing supplies
  • Do not adjust or modify equipment settings without instructor approval

Facility Maintenance

  • Help maintain cleanliness by disposing of trash properly
  • Return all equipment to designated areas after use
  • Report any facility issues or safety hazards promptly
  • Respect closure times for cleaning and maintenance

event_busy 9. Cancellation and Refund Policy

Class Cancellations

  • Group Classes: 24-hour notice required for full credit
  • Private Sessions: 48-hour notice required for full credit
  • Late Cancellations: May forfeit class or incur cancellation fees
  • No-Shows: Result in forfeiture of class credit

Membership Cancellations

  • Monthly memberships require 30 days written notice
  • Annual memberships may be subject to early termination fees
  • Unused classes may be eligible for pro-rated refunds
  • Processing fees may apply to refunds

Our Cancellations

We may cancel classes due to:

  • Instructor illness or emergency
  • Facility maintenance or safety issues
  • Insufficient enrollment
  • Weather or other unforeseen circumstances

schedule Make-up Policy

When we cancel classes, you will receive full credit that can be used for future sessions. Credits typically expire 6 months from issue date unless otherwise specified.

copyright 10. Intellectual Property

All content, materials, and intellectual property associated with our services are protected:

Our Intellectual Property

  • Pilates routines, sequences, and teaching methods
  • Website content, design, and functionality
  • Logos, trademarks, and brand materials
  • Training materials and educational content
  • Proprietary software and systems

Usage Restrictions

  • Content may not be reproduced without written permission
  • No commercial use of our methods or materials
  • Recording or photography requires explicit consent
  • Reverse engineering of our programs is prohibited

User-Generated Content

By sharing content with us (reviews, photos, testimonials), you grant us a non-exclusive, royalty-free license to use such content for marketing and promotional purposes.

gavel 11. Limitation of Liability

Our liability is limited to the extent permitted by Australian law:

money_off Financial Limitations

Our total liability is limited to the amount you paid for services in the 12 months preceding the claim

block Excluded Damages

We are not liable for indirect, consequential, or punitive damages

timer Time Limitations

Claims must be brought within 12 months of the incident giving rise to the claim

build Service Availability

We make no guarantees regarding service availability or uninterrupted access

info Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies rights that you may have under the Australian Consumer Law or other applicable consumer protection laws.

web 12. Website Usage Terms

Additional terms apply to your use of our website:

Acceptable Use

  • Use the website only for lawful purposes
  • Do not attempt to gain unauthorized access to systems
  • Do not upload malicious code or engage in harmful activities
  • Respect bandwidth limitations and server resources

Booking System

  • Online bookings are subject to availability and confirmation
  • System maintenance may temporarily affect booking capabilities
  • Double bookings will be resolved on a first-come, first-served basis
  • Technical issues should be reported promptly

privacy_tip 13. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for detailed information about:

  • How we collect and use your personal information
  • Data security measures and protection protocols
  • Your rights regarding personal data
  • Cookie usage and tracking technologies
  • International data transfers and storage

policy Privacy Policy

Our Privacy Policy is incorporated by reference into these Terms. You can read our full Privacy Policy here.

exit_to_app 14. Termination

Either party may terminate this agreement under certain circumstances:

Your Right to Terminate

  • Cancel membership with appropriate notice period
  • Stop using services at any time
  • Request account deletion subject to legal retention requirements

Our Right to Terminate

We may suspend or terminate your access for:

  • Violation of these Terms
  • Non-payment of fees
  • Inappropriate behavior or safety violations
  • Fraudulent activity
  • Business closure or service discontinuation

Effect of Termination

  • Immediate cessation of access to services and facilities
  • Forfeiture of unused credits (subject to refund policy)
  • Survival of certain provisions (payment obligations, liability waivers)
  • Data retention according to legal requirements

mediation 15. Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

Internal Resolution Process

  1. Direct Communication: Speak with staff or management first
  2. Formal Complaint: Submit written complaint to management
  3. Review Period: We will investigate and respond within 14 days
  4. Resolution Meeting: Face-to-face discussion if needed

External Options

If internal resolution fails, you may pursue:

  • Mediation through a neutral third party
  • State consumer protection agency complaints
  • Small claims court for eligible disputes
  • Legal action as a last resort

handshake Our Commitment

We believe most disputes can be resolved through open communication and mutual understanding. We're committed to working with you to find fair solutions.

account_balance 16. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of New South Wales for the resolution of any disputes.

Applicable Laws

  • Australian Consumer Law
  • Competition and Consumer Act 2010 (Cth)
  • Privacy Act 1988 (Cth)
  • NSW state legislation as applicable

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

update 17. Changes to Terms

We may update these Terms periodically to reflect changes in our practices, services, or legal requirements:

Notification Process

  • Updated Terms will be posted on our website
  • Significant changes will be communicated via email
  • Changes take effect 30 days after notification
  • Continued use constitutes acceptance of updated Terms

Your Options

If you disagree with updated Terms, you may:

  • Discontinue use of our services
  • Cancel your membership according to our cancellation policy
  • Contact us to discuss concerns

contact_support 18. Contact Information

For questions about these Terms or to report violations, please contact us:

Legal Department - Frandovik Power Pilates

Address: 3 Stonequarry Way, Carnes Hill NSW 2171, Australia

Phone: +61450242612

Email: [email protected]

Business Hours: Monday-Friday 6:00 AM - 9:00 PM, Saturday-Sunday 8:00 AM - 6:00 PM

Contact Us

business Business Information

  • Business Name: Frandovik Power Pilates
  • ABN: [Business Registration Number]
  • Registered Address: 3 Stonequarry Way, Carnes Hill NSW 2171
  • Operating License: NSW Health Department Registration

verified Terms Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. Thank you for choosing Frandovik Power Pilates.

Last updated: July 30, 2025 | Version 2.1